FAQ
Q: Do you ship internationally?
A: *IMPORTANT While SMITH DISTRIBUTORS does not directly ship international orders to customers, we offer a solution for our international customers. You can place an order with SMITH DISTRIBUTORS by registering with a third-party mail forwarding service*.
This service provides you with a domestic address in the United States where SMITH DISTRIBUTORS will ship your order at our standard domestic shipping rates, including low-cost or free The mail then handles delivery to your country. Method is a more cost-effective way to serve our international customers. Please see below for instructions on how to proceed.
Q: What payment do you accept?
A: We accept Visa, Mastercard, Discover, American Express, and PayPal.
Q: Will my information be shared with or to anyone?
A: At SMITH DISTRIBUTORS, we respect privacy and will not share your information with anyone. We will never contact you unless you request to resolve an issue.
Q: Is PayPal secure?
A: Yes PayPal's platform is 100% secure, utilizing encrypted technology to ensure privacy and security of information. No data is sold or shared with any individual or organization. You visit's website at www.paypal.com. for further details. According to PayPal's Privacy & Security statement: "The security of information, transactions, money is foundation of our business and highest priority."
Q How long I receive my order?
A: SMITH DISTRIBUTORS process orders within 24-48 hours of receipt. All orders shipped via UPS, with an estimated delivery time of 7-10 days, or USPS, take 4 to 10 business days, depending on your location. Standard shipping is used.
Q: I received an item that is damaged. Should I return it and place a claim with UPS or return it to SMITH DISTRIBUTORS?
A: Please return your item to SMITH DISTRIBUTORS the original, undamaged box along with a of your original receipt. Smith Distributors does not accept C.O.D. returns. Please ensure an economical is used to return your product. SMITH DISTRIBUTORS will not reimburse overnight shipping costs
Q: How long does it take to get my order what are my shipping options?
A: Orders are shipped via UPS Ground and typically take approximately eight days to arrive. We believe UPS offers superior service at reasonable prices and provides the ability to track shipments.
Q: Do you take my order?
A: Our ordering process is straightforward. We have an online shopping cart system set up through PayPal. Simply select the desired quantity from the product pages and proceed to checkout when finished.
Q: I have been charged for my order, but I have not yet received the merchandise?
A: Please allow to business for your order to arrive If order has not arrived within this timeframe please contact Customer Service. Include order number in any correspondence to assist us in serving you efficiently.
Q: How do I know if my order was received?
A: You will receive a confirmation email containing your order number and other pertinent details about your order.
Q: What is the process for shipping products?
A: Products are shipped UPS Ground, FedEx, or USPS, depending on the weight and product. Most orders are shipped the same day and are received 5-7 days from the order date.
Q: How do I know how much to charge for shipping my orders?
A: Shipping charges for each item are on the item details. Alternatively, you can add the item to your cart to calculate the shipping cost. The recipient's zip code may be required.
Q: Do you provide online tracking?
A: Yes, all orders can be tracked via our website., tracking number will be emailed to you as as your order is shipped.