International Orders
Returns Policy:
1. Items can be returned within 30 days from the date of purchase.
2. To qualify for a return, your item must be unused and in its original condition.
3. The item must be returned in its original packaging.
4. please get in touch with us prior to returning the item to obtain a Return Merchandise Authorization (RMA).
Refunds:
1. Upon receiving your returned item, we will conduct an inspection and inform you of its receipt.
2. Following the inspection, we will promptly notify you regarding the status of your refund.
3. If your return is approved, a refund will be initiated to your credit or the original method of payment.
4. All returns are subject to a 20% restocking fee.
Return Shipping:
You may return new, unopened within 30 days of delivery for a full refund. If return is due to our error (such receiving incorrect or defective), we will cover the return shipping costs.
Refunds are typically within four weeks of handing your package to the return shipper. This period includes the transit time for us to receive your return (5 to 10 business days), the time required to process your return upon receipt (3 to 5 business days), and the time for your bank finalize the refund (5 to 10 business). In many cases, refunds are issued more quickly.
You are responsible for covering the shipping costs for returning your product. We recommend using a traceable carrier such as USPS Priority, FedEx, or UPS. Please note that shipping costs are non-refundable.
To return an item, log in to your account, locate the order under the "Complete Orders" link in the My Account menu, and click the Return Item(s) button. You will receive an email notification once we have received and processed your returned item.
Shipping Policy:
International Orders -
- Get a MyUS Address – offers reasonable rates, an online rate calculator, and personal services.
- USA Box
- USGoBuy
Step 2 - Place your order. Enter your new shipping address and leave the billing address as the same
Please make a note in the Comments field that this is an international order. You may enter your international address there.
Our system will not accept an international address as either the billing or shipping address. You must use your domestic address.
Frequently Asked Questions:
Q: Why does SMITH DISTRIBUTORS not ship directly outside of the United States?
A: International shipping is costly, unreliable, and complex. Our clients experienced difficulties in receiving packages on time and at a reasonable cost, while we spent resources managing international shipping issues (lost packages, delays, slow delivery, approval of shipping charges, failed credit card transactions, questions regarding costs, etc.).
To better serve our customers, we decided to entrust international shipping to specialists. The alternative would have been to drastically increase our international surcharge. Mail forwarding companies, being experts in international deliveries, are far more efficient than we could be. They benefit from bulk shipping rates, making their pricing more competitive. Many of our international customers rely on mail forwarding services. Once you are registered with a mail company, the process becomes straightforward for you as an international customer, as you know exactly what to expect. It also simplifies our operations, enabling us to manage all customers—domestic and international—uniformly, which helps maintain smooth operations and low prices.
Q: Is it expensive or complicated?
A: We believe utilizing mail forwarding services is more advantageous than shipping directly through SMITH DISTRIBUTORS. These companies are experts in navigating customs regulations and can recommend the most suitable options based on price and. Since they purchase international shipping in bulk from carriers, they receive discounts that we cannot access. Their services are reasonably priced, with some charging a monthly fee and an upfront cost, while others do not charge any recurring fees.
Q: How do I place an order with you?
A: The initial step is to register with a mail forwarding service. This service provides you with a U.S address to receive packages, which are then forwarded to your country for a fee. This greatly facilitates online shopping for international customers. Once registered, you can shop conveniently from any U.S.-based online store. Refer to the following question for examples of mail forwarding services (note: these are not endorsements).
Important second step: After registering with a mail forwarding service, inform your credit card your new U.S. address as an alternate address. This ensures the merchant can verify your address, an essential security measure. Be declined if the provided address is not listed as an alternate with your credit card issuer.
Q: Can you suggest any mail forwarding services?
A: Choosing a mail forwarding service is entirely your decision. Below are some examples we are aware of, though this is not an endorsement. Conduct thorough research before proceeding.
- Get a MyUS Address – offers reasonable rates, an online rate calculator, and personal services.
- USA Box
- USGoBuy
These providers have varying fees and services. Visit their websites for detailed information Access USA, for instance, provides a "Personal Shopper" service that purchase items for you This feature is helpful if you encounter issues obtaining an alternate address for your credit card, wish to pay by check, or have a credit card that does not support address verification (common with international cards). Some services charge monthly or setup fees, but may offer lower per-package costs.
Q: I have signed up with a mail forwarding. Can I begin orders?
A: Yes, you may begin placing orders., please do not overlook an important next step Contact your credit card and add your U.S. mailing address as an alternate shipping address. Alternatively, you utilize the personal shopper service provided by USA or the shopping service by USA Box, which will place and pay for your orders on your behalf.
To proceed with ordering, shop as you normally would. At checkout, use your new United States street address the "Ship To" address. Avoid entering your address as billing address, as our system does not accept international billing addresses.
Q: Do your shipping include taxes, tariffs, duties, etc.?
A: No, SMITH DISTRIBUTORS' rates do not include any fees that may be imposed your local government. Our cover the cost of shipping only. For inquiries regarding import duties, taxes, similar charges, mail forwarding service should be able to assist you.