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Shipping & Returns

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Shipping & Returns

Shipping & Returns

Returns Policy:

#1 You have 30 days to return an item from the date you ordered it.

#2 To be eligible for a return, your item must be unused and in the same condition that you received it.

#3 Your item must be in the original packaging.

#4 Contact us prior to sending back your item so that we can issue you a RMA (Return Merchandise Authorization)

Refunds:

#1 Once we receive your item, we will inspect it and notify you that we have received your returned item.

#2 We will immediately notify you of the status of your refund after inspecting the item.

#3 If your return is approved, we will initiate a refund to your credit card (or original method of payment)

#4 All Returns are subject to a 20% Restocking Fee.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (
5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. We recommend a carrier such as USPS Priority, FedEx, or UPS as it can be traced. Shipping costs are non­-refundable.

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Shipping Policy:

#1 SMITH DISTRIBUTORS offers Fixed Shipping or calculated at checkout rates with (including insurance) to the Continental United States via UPS Ground Service, FedEx, USPS. 

#2 International Orders - Please read carefully before you order (CLICK HERE FOR MORE INFORMATION)

#3 Most orders are shipped out within 24 Hours.

#4 Once your order is shipped out, we will email you the Tracking Information.

Shipping:

Shipping to the Continental United States -

We ship to the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses for most product lines, but not all.

Important UPS Shipping Information -

Orders weighing less than 10 pounds ship UPS SurePost and are delivered by the United States Postal Service. UPS SurePost shipments include Saturday delivery service. Please allow an additional day for Post Office tendering.

UPS requires a physical address and does not deliver to PO Box addresses. A signature may be required for delivery.

*We reserve the right to substitute shipping methods.

UPS does NOT include the pickup day, weekend days, or Holidays in calculating the time in transit. Delivery times are estimated only and not guaranteed. Holiday seasons may require additional time.

Please note that delivery in the Eastern States may take up to 7 business days to be received. If you haven't received your order within 7 days, please contact us; be sure to include your order number for prompt service.

UPS Delivery Tracking -

It may take up to two business days to receive your tracking number. You will receive an automated shipping confirmation via email promptly after your tracking number becomes available. Please note that your tracking number will be valid, however, your package may take a few additional days to appear in the UPS system

Is insurance included?

Yes, insurance is generally included in the cost of our shipping rates, electronics items that are shipped via UPS Mail Innovations or FedEx SmartPost.

Shipping costs vary by product line. Orders ship via UPS, FedEx, or USPS. Some product lines use actual carrier rates and some have flat rate shipping ($7.95 is Flat Rate for UPS, $5.95 is USPS Priority Mail, FedEx is carrier rates).

Flat rate shipping based on the weight of your order. Options include UPS Mail Innovations (up to 1 lbs), FedEx SmartPost (up to 9 lbs), FedEx Standard (FedEx Home or Ground, up to 50 lbs).

You have to additional shipping cost on each item according to weight's cost to carry.

The item details page and inventory feeds will display the lowest cost option, but you can view all shipping prices and options by adding the item to the shopping cart.

If you're not sure how to figure the shipping cost of an item, just add it to your shopping cart. The shopping cart will automatically calculate the correct shipping for you. Then you can remove it.

We show you the shipping charge for each item on the item details page or you can add it to your cart to calculate it. You may need the recipient's zip code.

No shipping to Canada. FedEx SmartPost and UPS Mail Innovations are not insured. Electronics items shipped via FedEx Standard and FedEx Express are insured up to $100.00.

How long does shipping take?

  • UPS Ground please allow 7-10 days
  • USPS please allow 7-10 days
  • FEDEX please allow 7-14 business days

Most orders ship within 1-2 business days. The above times are estimates from the day you place your order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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 We are provide shipping service

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