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FAQ

FAQ

Q: Do you ship internationally? 
 
A: *IMPORTANT*: Although SMITH DISTRIBUTORS does not ship International orders directly to customers, we would like to propose an alternative for our International customers.  You can still place an order with SMITH DISTRIBUTORS by signing up with a third party mail forwarding service*.
 
This gives you a domestic address, in the United States, that SMITH DISTRIBUTORS will ship to at our same low (or free) domestic shipping rates. The mail forwarding service takes care of getting your mail to you in your country.  This is a simpler and more cost-effective way of servicing our International customers. Please see below for how this works and how to get started.
 
international-orders.jpg
 
Q: What payment methods do you accept?
 
A: Visa, Mastercard, Discover, American Express and PayPal.
 
Q: Will my information be shared with or sold to anyone?
 
A: Absolutely not. At Smith Distributors, we respect your privacy and will not share your information with anyone. We will never call you unless you want us to call you to resolve any issue.
 
Q: Is PayPal secure?
 
A: Yes. PayPal's site is 100% secure with encrypted technology to assure you of total privacy and security of your information. No information is sold or shared with any person or company. You can go to PayPal's site to check it out. www.paypal.com This information comes from Paypal's website about their Privacy & Security: The security of your information, transactions, and money is the core of our business and our top priority at Paypal.
 
Q: How Long before I receive my order?
 
A: Smith Distributors processes orders within 24-48 hours of receipt. All orders are shipped via UPS (estimated time for delivery is 7-10 days) Also USPS that takes anywhere from 4 to 10 business days depending on what state you live in our other options. Use the Standard Shipping Method.
 
Q: I received an item that is damaged. Should I return it and place a claim with UPS or return it to Smith Distributors?
 
A: Please return your item to Smith Distributors in the original **undamaged** box along with a copy of your original receipt. Smith Distributors does not accept C.O.D. Return your product in an economical manner. Smith Distributors will not reimburse overnight returns.
 
Q: How long does it take to get my order and what are my shipping options?
 
A: Your order is shipped ground UPS and will take about eight days to receive. We feel that UPS has superior service with reasonable pricing. UPS also allows us to track your shipment.
 
Q: How do you take my order?
 
A: Our process is very, very simple. We have an online shopping cart set-up through PayPal. Just select the quantity from the product pages and when you are finished, just check out.
 
Q: I was charged for my order, but haven't received my merchandise?
 
A: Please allow up to 14 business days to receive your order. If after that time frame you haven't received your order, please contact us at Customer Service include your order number when sending any correspondence, this will help us serve you better.
 
Q: How will I know if my order was received?
 
A: You will receive a confirmation email, it will include your order number and other information pertaining to your order.
 

Q: How are products shipped?

A: Products are shipped via UPS ground, FedEx, or USPS (depending on the weight and the product line). Most orders ship the same day. Orders are usually received within 5-7 days from the day you place your order.

Q: How do I know how much to charge my orders for shipping?

A: We show you the shipping charge for each item on the item details page or you can add it to your cart to calculate it. You may need the recipient's zip code.

Q: Do you provide online tracking numbers?

A: Yes, all of your orders can be tracked online from our website and we email you the tracking number as soon as your order ships.

DROP SHIPPING - FAQ

Drop shipping FAQ's contains top questions asked about SMITH DISTRIBUTORS drop shipping by newbies who are new to the drop shipping business model, All questions answered. Frequently asked questions (FAQ) or Questions and Answers (Q&A) are listed questions and answers, all supposed to be commonly asked in some context and pertaining to a particular topic. If your questions can't be answered using our Frequently Asked Questions resource, please contact us.

DROP SHIPPING - FAQ - CLICK HERE

 

 

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